At Lockwood Umbrellas, we are proud to serve customers across the United Kingdom with reliable and efficient shipping.

Please read below for details regarding how we ship your orders.
1. Shipping Destinations
We currently ship exclusively to addresses within the United Kingdom.

2. Shipping Rates:
We offer standard shipping on all orders. The cost of shipping is £ 15 GBP.

3. Order Cut-off Time
Our shipping policy states that any orders placed after 18-00 GMT (Greenwich Mean Time) will be shipped on the subsequent business day.

4. Processing & Delivery Times
Our total delivery time is comprised of two parts:
Processing Time (the time it takes to prepare your order) and Transit Time (the time the carrier takes to deliver it). The estimated delivery time for your order will vary based on your location. Generally, you can expect to receive your order within 2- 6 business days or sooner. Please note that business days exclude weekends and major UK holidays.
● Processing Time: 0–1 business day (Monday–Friday).
● Transit Time: 2–5 business days (Monday–Friday).
● Total Estimated Delivery Time: 2–6 business days.

5. Where does my order ship from?
Your order will be shipped from our store located at The Tea Building, 56 Shoreditch High Street, London E1 6JJ – The order will be shipped from our production facility located in Italy.

6. Modifications to Orders:
You can change or cancel your order free of charge within 24 hours of placing it on the website. To cancel or change your order, please contact us by email info@lockwoodumbrellas.com.

7. Delivery Guarantee:
We assure you that your shipment will be delivered within the promised timeframe, except in cases where delays occur due to circumstances beyond our control. Please note that shipping and handling costs, including duties or taxes, cannot be refunded. Factors that may cause delays, but are not limited to, include adverse weather conditions, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or local government authorities.
If your order is delayed, our team will coordinate directly with the carrier or installer to keep you updated and ensure delivery as soon as possible.
Delays caused by carrier operations, natural events, or customer scheduling availability do not qualify for cancellation or compensation, but we will make every effort to expedite resolution.

8. Refused packages:
If your package is declined or returned to us (marked as ‘Return to Sender’), you will bear the responsibility for the return shipping expenses. Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.

9. Contact information:
If you have any concerns or would like to contact a staff member from Lockwood Umbrellas team regarding your order, please contact us via email at info@lockwoodumbrellas.com or the other methods listed on the Contact page.

Trade Name: Lockwood Umbrellas
Company Name: Lockwood Umbrellas Ltd.
Company Number: 10716085
Address: The Tea Building, 56 Shoreditch High Street, London E1 6JJ
Email: info@lockwoodumbrellas.com
Phone: +44 20 7033 0296
Hours: Monday – Friday: 09:00 – 18:00 (GMT)  Saturday & Sunday: Closed