Effective Date: 1st August 2026.

At Lockwood Umbrellas Ltd., every umbrella is individually made to order. Production begins only after your order has been placed, and each item is manufactured specifically for you.
This policy does not affect your statutory rights under UK consumer law.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, consumers generally have the right to cancel an online purchase within 14 days.
However, this right does not apply to goods that are made to the consumer’s specifications or are clearly personalised.
As every Lockwood Umbrella is made to order specifically for each customer, orders are exempt from the standard 14-day cancellation period once production has begun.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.
We can only accept cancellations or amendments before production has started. Once manufacturing has begun, the order cannot be cancelled, changed, or refunded.
Faulty, Damaged or Incorrect Items
We take great care in producing every umbrella. If your order arrives:

●  damaged during delivery;
●  faulty due to a manufacturing defect; or
●  different from the item you ordered,

please contact us within 30 days of delivery at info@lockwoodumbrellas.com.

Please include:
●  your order number;
●  a description of the issue;
●  photographs showing the problem.

Where appropriate, we may ask you to return the item for inspection.
If the product is confirmed to be faulty, damaged, or incorrect, we will, in accordance with your statutory rights:
●  repair the item;
●  replace the item; or
●  provide a full refund, including any applicable delivery charges.

Returns

Because our umbrellas are made to order, we do not accept returns or offer refunds for:

●  change of mind;
●  ordering the wrong product;
●  incorrect colour or style selection;
●  ordering the wrong quantity; or
●  any reason unrelated to a fault or our error.

Refunds


Where a refund is approved, it will be made using the original payment method.
Refunds are normally processed within 5–10 business days, although the time taken for funds to appear may depend on your bank or payment provider.
Your Statutory Rights
Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
Contact Us
If you have any questions about this policy or your order, please contact us:
Email: info@lockwoodumbrellas.com