Refund policy

Every Lockwood umbrella is made to order, and production begins only once your order is placed. This policy does not affect your statutory rights under UK consumer law.

Your right to cancel

The usual 14-day cancellation right does not apply to goods made to your specification. Once production has begun, an order cannot be cancelled, changed or refunded.

Changes and cancellations

Contact us as soon as possible. We can accept cancellations or changes only before production starts.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or different from what you ordered, email info@lockwoodumbrellas.com within 30 days of delivery with your order number, a description and photographs. Where confirmed, we will repair or replace the item, or refund it in full including delivery.

Returns

We do not accept returns for change of mind, wrong product, colour, style or quantity, or any reason unrelated to a fault or our error.

Refunds

Approved refunds go to the original payment method, normally within 5–10 business days.